Privacy Policy

2. Information We Collect

We collect information in several ways when you interact with our platform:

• Directly Provided Information: When you submit a quote request, request an emergency callback, or speak with our dispatch team, we collect your name, phone number, physical address/ZIP code, email address, and specific details about your plumbing project or emergency.
• Telephone Communications: Calls placed to (833) 997-7008 may be monitored or recorded for quality assurance, training, and quote verification purposes.
• Automated Device & Usage Data: As you navigate through our site, our servers automatically record standard log files including IP addresses, browser types, Internet Service Providers (ISP), referring/exit pages, date/time stamps, and clickstream data.
• Cookies & Tracking Technologies: We utilize cookies to enhance user experience, remember preferences, and analyze site performance. You may disable cookies in your browser settings.

3. How We Use Your Information

The information we collect is utilized to deliver high-quality, dependable plumbing connection services, specifically to:

• Connect you with certified, licensed, and insured local plumbers in your service area.
• Facilitate rapid dispatch for plumbing emergencies (e.g., burst pipes, sewer backups, water heater failure).
• Provide transparent, upfront estimates and confirm scheduled appointments.
• Respond to customer service inquiries and support requests.
• Improve our website architecture, service guides, and cost calculators.
• Prevent fraud and ensure platform integrity.

4. Sharing Your Information with Independent Plumbing Pros

Connect Plumber operates as a premier plumbing connection and dispatch network. In order to provide you with prompt estimates and service dispatch, we share your project details and contact information with vetted, independent plumbing contractors serving your jurisdiction. These professionals use your information solely to schedule service visits, assess plumbing needs, and execute agreed-upon repairs.

We do not sell, rent, or trade your personal information to unrelated third-party marketers for advertising purposes.

5. California Privacy Rights (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) grant you specific rights:

• Right to Know: Request disclosure of the categories and specific pieces of personal data collected about you.
• Right to Deletion: Request deletion of your personal data held by us, subject to statutory exceptions.
• Right to Non-Discrimination: We will never discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, contact us at info@connectplumber.com or call (833) 997-7008.

6. Data Security

We employ administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, destruction, loss, or alteration. All communication transmitted through our website is encrypted via Secure Socket Layer (SSL/TLS) protocols.

7. Contact Us

If you have questions, comments, or concerns regarding this Privacy Policy or our data handling practices, please contact our team: